Does El Pollo Loco Take Apple Pay?

Does El Pollo Loco Take Apple Pay

With technology advancing and people’s preferences changing, businesses are always looking for ways to meet customer demands. One way they do this is by offering mobile payment options. El Pollo Loco, a popular fast-food chain, is one of the businesses that has adapted to this digital transformation. This article will answer the question: “Does El Pollo Loco Take Apple Pay?” But before we get to that, let’s take a look at El Pollo Loco’s culinary legacy, the importance of mobile payments in today’s world, and the purpose of this investigation.

About El Pollo Loco

El Pollo Loco got its start on the busy streets of Los Angeles, where it first introduced its mouthwatering flame-grilled chicken to the world. Founded in 1975 by Juan Francisco Ochoa, El Pollo Loco quickly became a local favorite thanks to its commitment to authentic Mexican flavors and fresh ingredients. Over the decades, it has grown from a single location to a widely recognized fast-food chain, leaving a lasting impression on the American dining scene.

El Pollo Loco’s Commitment to Innovation

El Pollo Loco may have started out as a traditional Mexican restaurant, but they’ve always been willing to try new things. This commitment to innovation has helped them stay ahead of the competition in a constantly changing industry. From introducing new menu items to exploring eco-friendly practices, El Pollo Loco is always looking for ways to improve their products and services while staying true to their core values of quality and flavor.

Current Payment Options at El Pollo Loco

El Pollo Loco has long been a place where patrons can enjoy their meals using traditional payment methods, such as cash and credit/debit cards. These options have been the cornerstone of its transactions, offering customers a familiar and convenient way to pay for their favorite chicken dishes.

Does El Pollo Loco Take Apple Pay?

Yes, El Pollo Loco does accept Apple Pay. You can use Apple Pay to pay for your food in-store, at the drive-thru, or online. Apple Pay is a convenient and secure way to pay for your purchases. To use Apple Pay, simply hold your iPhone or Apple Watch near the contactless reader at the register. You will be prompted to authenticate your payment with Face ID, Touch ID, or your passcode. Once your payment is authenticated, your purchase will be completed.

Other payments methods accepted at El Pollo Loco:

  • MasterCard
  • Visa
  • Cash
  • PayPal
  • American Express
  • Discover
  • Google Pay

How To Use Apple Pay at El Pollo Loco?

Using Apple Pay at El Pollo Loco is a simple process, whether you are ordering at the counter or through the drive-thru. Here are the steps:

Using Apple Pay at the Counter

  • To use Apple Pay at El Pollo Loco’s counter, first, ensure you’ve set up Apple Pay on your iPhone or Apple Watch.
  • Double-click on your iPhone’s right-side button or double-tap the side button on your Apple Watch.
  • Authenticate the payment with your fingerprint (Face ID for iPhone) or passcode.
  • Hold your Apple device over the contactless payment reader until you hear a ping or see a confirmation on the reader or your device’s screen.
  • The transaction is complete, and you’ve successfully paid with Apple Pay.

Using Apple Pay at the Drive-Thru

  • El Pollo Loco accepts Apple Pay at its drive-thru, making it a convenient and secure option.
  • Hand your iPhone to the cashier when it’s time to pay at the drive-thru.
  • The cashier will process the payment using Apple Pay, allowing you to enjoy a quick and contactless payment experience.
  • Notably, El Pollo Loco’s drive-thru accounts for a significant portion, approximately 70%, of the restaurant’s total sales.
  • If you encounter a long line at the drive-thru, consider ordering inside the store for a potentially faster experience.
  • Using Apple Pay at both the counter and the drive-thru ensures a seamless payment process, and the drive-thru’s popularity underscores its convenience for customers on the go.

When El Pollo Loco Adopted Apple Pay?

El Pollo Loco, the American fast-casual restaurant known for its Mexican-style grilled chicken, is a pioneer in adopting modern payment technology. They’ve been accepting Apple Pay since 2015, which shows their dedication to offering customers convenient and secure payment options. This progressive stance aligns with their overall goal of improving the customer experience through digital payment solutions.

Where Apple Pay Is Accepted at El Pollo Loco?

In-Store: Customers can use Apple Pay at El Pollo Loco’s cash registers, making it a seamless and efficient payment option for those dining inside the restaurant.

Drive-Through: El Pollo Loco also accepts Apple Pay at its drive-through lanes, meeting the needs of customers who prefer the convenience of ordering from their vehicles.

Benefits: The acceptance of Apple Pay in-store and at the drive-thru ensures that customers can make secure and contactless payments, enhancing the overall dining experience.

Where Apple Pay Is Not Accepted?

Pre Orders via Mobile App or Website: It’s important to note that while El Pollo Loco offers the option to pre order meals through their mobile app or website, Apple Pay is not currently accepted for these preorders.

Payment Methods: For preorders, customers can use credit cards or gift cards but cannot use Apple Pay. This limitation encourages customers to use Apple Pay primarily at the restaurant’s physical payment terminals.


In conclusion, El Pollo Loco accepts Apple Pay as a payment method, making it easier than ever for patrons to enjoy their Mexican-style grilled chicken and other delicious offerings. With the convenience and security of Apple Pay, customers can savor their meals without the hassle of traditional payment methods. So, the next time you are craving a flavorful Mexican meal, head over to El Pollo Loco and enjoy the experience while seamlessly paying with Apple Pay. It is a modern twist on a classic favorite.


Do El Pollo Loco rewards earned through Apple Pay expire?

El Pollo Loco rewards earned through Apple Pay are subject to expiration. To keep track of your current rewards and their respective expiration dates, you can check your account within the El Pollo Loco app or on their website.

Can I link multiple payment methods to my Apple Pay for use at El Pollo Loco?

Yes, Apple Pay allows you to add multiple credit or debit cards to your digital wallet. You can easily switch between these payment methods when making purchases at El Pollo Loco, providing flexibility and convenience in your payment choices.

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