Is Bigpond Closing Down? Know Impact & Alternatives

is bigpond closing down

Bigpond, also known as Telstra Media, has been the go-to platform for Australians seeking internet services for years. As one of the leading telecommunication companies in Australia, Bigpond has provided various services, including email, broadband, and media streaming. However, recent rumors have circulated, making many wonder: is Bigpond closing down? This blog post will discuss what Bigpond is, whether it’s closing down, and the reasons behind this potential closure.

About Bigpond

Bigpond was established in 1996 and has since become Australia’s largest internet service provider. The company offers a wide range of services, such as broadband connections, email services, and streaming platforms like Bigpond Movies and Bigpond Sport. Over the years, Bigpond has built a strong reputation for providing reliable, high-speed internet services to millions of Australian households. As a result, Bigpond has become synonymous with quality internet connection and has been a significant player in the Australian telecommunications market.

Is Bigpond Closing Down?

BigPond email services shut down in May 2022. Telstra, the owner of BigPond, decided to focus on its core businesses, such as mobile phone services, internet broadband, and enterprise solutions. As a result, they transitioned BigPond email users to Microsoft 365 accounts. While BigPond email is no longer available, other BigPond services, like internet plans, may still be offered by Telstra.

is bigpond closing down - know here

Users were given ample notice and support to ensure a smooth transition to Microsoft 365 accounts. Telstra also provided assistance in transferring emails, contacts, and settings to the new platform. This change was part of Telstra’s efforts to modernize and streamline their services to better meet the needs of their customers.

Why Is Bigpond Closing Down?

BigPond email specifically, not the entire BigPond brand, closed down in May 2022 for a couple of reasons:

  • Shifting Focus: Telstra, the company behind BigPond, decided to prioritize its core business areas. These include mobile phone services, broadband internet, and solutions for businesses. Email wasn’t considered a core competency, leading to the decision to discontinue the service.
  • Market Competition: The email service landscape had become increasingly competitive. Free and widely used options like Gmail and Outlook offered similar features, making it harder for Telstra to justify maintaining the BigPond email service.

It’s important to note that BigPond internet plans and other services might still be available through Telstra. However, the specific email service associated with the BigPond brand is no longer operational. 

Current Situation With Bigpond Email

BigPond email services permanently shut down as Telstra shifted focus to its core businesses like mobile and internet, and due to competition from free email services. While BigPond internet plans may still be available, the email service is no longer operational. Users transitioned to Microsoft 365 accounts, but some might face lingering issues like accessing old emails or forwarding.

If you encounter such issues, contact Telstra support for help. Telstra has provided assistance to help users transition from BigPond email services to Microsoft 365 accounts. However, if you are experiencing issues accessing old emails or forwarding emails, it is recommended that you contact Telstra support for further assistance. Telstra support staff should be able to help troubleshoot any issues you may be experiencing and provide guidance on how to resolve them. It is important to reach out to Telstra support as soon as possible to ensure that your email services continue to function properly. 

How Will Bigpond Closure Impact Telstra Customers?

The closure of BigPond email primarily impacted Telstra customers by requiring them to transition to new email accounts. Telstra offered Microsoft 365 accounts as a replacement, which came with benefits like increased storage and message size limits. However, some customers experienced difficulties during the migration, including issues accessing old emails and setting up email forwarding.

While Telstra provided support to ease the transition, some users might still face lingering inconveniences related to their former BigPond email accounts. Additionally, the closure of BigPond email may have caused frustration for customers who were attached to their old email addresses and had to update their contact information with various services and contacts. Some users also expressed concerns about the security and privacy of their emails during the transition process.

What Should Bigpond Email Users Do?

While BigPond email shut down, Telstra transitioned users to Microsoft 365 accounts. If you haven’t already, check your email for your new login details and start using your Microsoft 365 account. It’s also crucial to update your contacts with your new email address. If you need access to old BigPond emails,  consider contacting Telstra support to inquire about potential forwarding options, though functionality might be limited.

Remember, despite the closure of BigPond email, you can still access your emails and use other Telstra services (if applicable) through your new Microsoft 365 account. Additionally, make sure to back up any important emails or information from your BigPond account before it is fully shut down. This will ensure you have access to any crucial information in the future. If you have any questions or need assistance during this transition, don’t hesitate to reach out to Telstra support for help. 

Alternatives To Bigpond Email

You can try these alternatives:

Gmail: Google’s Gmail is a popular and widely-used email service around the world. It offers a clean interface, robust security features, and seamless integration with other Google services like Google Drive and Google Calendar. With 15 GB of free storage, you can easily manage and store a large number of emails without worrying about running out of space.

Outlook: Microsoft’s Outlook is another excellent alternative to Bigpond email. Previously known as Hotmail, Outlook offers a user-friendly interface, top-notch security features, and seamless integration with the entire Microsoft Office suite. With Outlook, you can access all your emails, calendar events, and contacts in one place for easy organization.

Yahoo Mail: Yahoo Mail is an email service that has been around for decades, offering users a reliable and straightforward email experience. With a clean and intuitive interface, Yahoo Mail provides users with 1 TB of free storage, which is significantly more than many other email providers. Additionally, Yahoo Mail integrates with other Yahoo services, making it a convenient option for users who already use Yahoo products.

ProtonMail: For those concerned about privacy and security, ProtonMail is a fantastic option. This Switzerland-based email service offers end-to-end encryption, ensuring that your emails remain private and secure. While the free version of ProtonMail has limited storage and features, it’s still an excellent service for users who prioritize privacy above all else.


The closure of Bigpond’s email service signifies a significant change in Telstra’s strategic direction, highlighting the company’s commitment to adapting to the shifting dynamics of the market. The transition of users to Microsoft 365 accounts showcases Telstra’s focus on providing modern and efficient services, with an emphasis on core business areas such as mobile and broadband internet.

While some users may have encountered challenges during the migration process, there are alternative options available such as Gmail, Outlook, Yahoo Mail, and ProtonMail for those in need of reliable email services. Despite the closure of the service, Telstra continues to offer a comprehensive range of services under the Bigpond brand, ensuring ongoing access to essential telecommunications services for Australian customers.

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